Hey there! Ever had one of those moments where you just wanted to talk to a real person about something? Yeah, us too. That’s why at Shinyboxu, we’re not just another faceless online store—we’re a small team that genuinely cares about what you think. In fact, our founder still replies to emails personally (though she might take a day or two if it’s her dog’s birthday week).
Whether you’ve got a question about that gorgeous handcrafted necklace you saw, need help with an order, or just want to share your thoughts (we read every single one—no kidding), here’s how to reach us:
Here’s the thing—we started Shinyboxu because we were tired of impersonal shopping experiences. Remember that time you emailed a big company and got a robotic reply? Yeah, we hate that too. That’s why when you reach out, you’ll always get a human response. Maybe even with an emoji or two. 😉
Fun fact: Last month, a customer’s suggestion about packaging led to our most popular product redesign. So really, your feedback? It’s gold to us.
Prefer typing over talking? Look for the chat bubble in the corner during business hours. Pro tip: Our support team has a running joke about who can use the most creative GIFs in responses—feel free to join the fun.
P.S. If you’re ever in Savannah, let us know! We’d love to show you around our workshop (and maybe share our favorite coffee spot).
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