At SHINYBOXU, we take pride in delivering carefully curated accessories that embody timeless elegance. Every order is processed with meticulous attention to detail, ensuring your selection arrives in pristine condition. Our fulfillment team operates Monday through Friday, excluding public holidays, to prepare and dispatch your package within the stated timeframe. Whether you're seeking a statement piece or a subtle complement to your ensemble, we prioritize both speed and care in our shipping process.

Orders typically require 1-3 business days for processing before shipment. Delivery timelines vary based on your location and selected shipping method. While most domestic shipments arrive within 5-7 business days after dispatch, international deliveries may take longer due to customs procedures. Seasonal peaks or unforeseen circumstances may occasionally extend these estimates, but we'll proactively notify you if significant delays occur.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies automatically to orders of $60+

All shipping costs are calculated at checkout based on your cart total and destination.

We currently ship to most countries across North America, Europe, and select Asian markets. Some remote locations or regions with complex import regulations may be excluded from delivery. During checkout, our system will automatically verify your address eligibility. For specific inquiries about service availability to your country, please contact our support team before placing your order.

Once your order ships, you'll receive a confirmation email containing your tracking number and a link to monitor your package's journey. Our system updates tracking information as it becomes available from carriers. If you haven't received tracking details within 5 business days of ordering or notice unusual inactivity in your tracking updates, we recommend checking your spam folder before reaching out to our customer service.

While we carefully select reliable shipping partners, occasional delays may occur due to weather, customs inspections, or carrier backlogs. If your shipment exceeds the estimated delivery window by more than 10 business days or shows no movement for 7 consecutive days, please contact us immediately at [email protected] with your order number. We'll initiate a trace with the carrier and keep you informed throughout the resolution process.

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and vary based on product value and category. We declare all packages with accurate product descriptions and values to comply with international shipping laws. For guidance on potential charges, we recommend consulting your local customs office before ordering, as these fees are separate from your purchase and shipping costs.