At Shinyboxu, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read the following information carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear or are not in their original condition may be subject to a restocking fee or may be refused for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider's processing time.
Refunds will be issued for the purchase price of the returned item(s). Original shipping charges are non-refundable unless the return is due to our error. Any applicable restocking fees will be deducted from your refund amount.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as it may take additional time for the refund to be posted to your account. If you've done this and still have not received your refund, please contact our customer service team with your order details. We will investigate the matter and work with our payment processor to resolve any issues.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Shinyboxu
Address: 425 Buckhalter Road, Savannah, Georgia
E-Mail: [email protected]
Phone: +1 418-083-6307
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
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